THE TOWN HALL HOTEL & APARTMENTS

Stayed here with a friend when we went to a concert at London Stadium. The hotel is a beautiful building with fabulous period features restored beautifully with a modern feel. The room was lovely, linen fresh, air con was on so the room was lovely and cool which we were grateful of given that it was 29 degrees outside. The bathroom had a sliding door so there was not much privacy. Toiletries were l'occtaine so all very nice. Shower was hot etc. There's a swimming pool in the basement. Wish I'd brought my costume. We went for breakfast at 10am which is served until 10.30am so we were in plenty of time. The breakfast room is cramped with lots of tables squeezed into one small room. There are lots of staff buzzing about and yet we had to ask three times before we could got to order breakfast. At one point someone brought us a bill before we even ordered anything. We were shown where the cold buffet was and told to help ourselves to anything plus tea and coffee which were all luke warm. We ordered cooked breakfast and my friend had 2 small pastries and I had a bowl of fruit from the buffet. The cooked breakfast was ok but the beans were home made and not very nice. I would prefer Heinz. The bacon was very fatty and looked more like belly pork. The tomato was charred and had garlic on top. We both only ate about half of the breakfast. Then when they brought the bill they charged us for both continental breakfast and for cooked breakfast. The bill was £42.00 for breakfast for 2 people. When I asked if it had been a mistake, only 2 people and you have charged for 4 breakfasts. The lady asked if we'd had anything from the buffet. I had to complain before they would take 2 of the breakfasts off the bill. I wonder how many visitors foreign to the UK would just pay without realising!

We stayed here on a recent night out in London. The hotel is amazing from the Moment you walk in. Step back in history and smile. The room was amazing. The pool was amazing l. Bar was great with a really good drinks menu. Would recommend.

We got married at the Town Hall Hotel and stayed here on our wedding night. The room was huge and had a cool design – a modern interior in an Edwardian building. The hotel has all sorts of quirky details and work by local artists. There's some X-rated wood panelling, and a beautiful modern pool.

Stayed there in an apartment last weekend, whilst at Eric Prydz Epic5! Room was spacious with very comfortable large double bed. Plenty of wardroom space, medium size open plan kitchen with all appliances. Nice living room with TV and free Wifi with good connection. Bathroom was a joy with separate bath and walkin shower and large his and her washbasins etc. and separate WC. Reception greeting was efficient and very welcoming. Building is wonderful with the original old layout with wooden panelling etc. being kept intact. Unfortunately we were unable to take advantage of the swimming pool, sauna and gym which looked amazing. Only one real gripe to be had was the breakfast. Service was extremely slow and I ordered the full English, made myself a cup of tea with the hot water available, and poured out a fruit juice at the separate table areas. There is a breakfast continental choice which is located in another completely separate area. When the meal arrived, the eggs (over easy) were cremated and rubbery, the sausage was chewy and the bacon very fatty. When the bill arrived, imagine my surprise when I had been charged for both a full and a continental breakfast! I remonstrated with the restaurant manager explaining that I hadn't even visited the continental area location. After much wrangling he agreed to remove the charge from the bill. I have since raised the matter with the hotel management director and am pleased to announce that he agreed with my views, apologised, and have assured me that they have changed the menu to ensure that tea, coffee, juice etc. is included in all breakfasts. They have also offered me a free upgrade and breakfast on my next trip. So I'm very pleased that they took the time and effort to respond to me personally in such a positive manner.

On a friend’s advice we stayed in the trendy neighborhood of Bethnal Green, which is about 30 minutes on the tube from central London. The hotel has easy access to public transportation and is walking distance to bars and restaurants. Being in a neighborhood, we really felt like we were ‘living in London’ as opposed to just visiting. The hotel has lots of design elements which is not surprising since it's part of a Design Hotels brand. If design is a motivator in selecting a hotel then you won’t be disappointed. It's an interest sing building with a fascinating history. I’m a Starwood member and expected a little higher level of service and amenities based on that. Technically, this is not a Starwood hotel, just a partner, and the fine print in their contract says that they don’t offer all of the amenities of a Starwood hotel so, if that’s important to you (like having free breakfast) it’s not going to happen at this hotel. The hotel and the staff are very stylish. I wish they were a little more friendly and outgoing. At check in there were three people in black all huddled around the desk looking at a computer screen and talking. After several minutes one person looked up and said, ‘oh, can I help you'’ We had just flown from North American and taken public transport with our luggage so I think it was pretty obvious what we wanted. It’s a small example that’s a metaphor for the indifference of the staff – not bad, just not going out of their way for anything/anyone. Another thing to consider is the location. I loved being in a neighborhood. I didn’t love the 30 minute tube ride if I wanted to go back and take a nap or change my clothes. Still, central London was too touristy and frenetic for me so I’m glad that we stayed in Bethnal Green but understand that’s the compromise you’re making.