Within minutes of The Wellesley is the supremely sophisticated shopping district of Harrods, Harvey Nichols, Chanel, Yves Saint Laurent and other world-renowned designers. The district is rich with iconic buildings and cultural attractions such as the Royal Albert Hall, Buckingham Palace and the British Museum.
And yet from the terrace and suites of the hotel you can look out across three square miles of green, open space. Both the tranquility of Hyde Park and the vibrancy of the city are within touching distance of The Wellesley.
of TripAdvisor Travelers recommend this hotel
Superb boutique hotel! The staff were amongst the most professional that I've encountered in many stays around the world. The service was excellent. The hotel is thoughtfully decorated in a classy Art Deco decor. Upon arrival, we were upgraded to the Churchill Suite, which was delightful. The staff were courteous, extremely helpful and engaging. The bar and dining room were top notch. I would definitely return here, whether for business or pleasure, on future visits to London.
"Boutique hotel in Knightsbridge"
The hotel is located in Knightsbridge with good proximity to Mayfair, Bond Street, Harrods etc. The hotel is a good option for both business and leisure travellers. As you enter the hotel you are likely to choke on the cigar smoke in the lobby. Whilst proclaiming to be a nonsmoking hotel the lobby always had smoke in the air which was explained as "coming from the terrace". The rooms are nicely decorated and comfortable. My bathroom was large and the bath products are by Hermes. This is a good hotel and a good choice if only choosing a hotel for sleeping or based on decor and comfort. If ambience and warm and friendly staff are important, then you may be disappointed. I found the front desk staff to be in a constant state of irritation. Mind you I was not asking for anything that was out of the ordinary or not in my booking. However, the biggest negative for me was that there is no gym in the hotel, which nowadays is a standard in luxury hotel. I was shocked and disappointed as it never occurred to me that a hotel of this class would not have a gym. Working out is important for me. The hotel explained that they have a "reciprocal agreement" with a nearby gym. This nearby gym is a 20 minutes walk (across from the V&A) and the reciprocal agreement is that you are charged £15 per day. This is so ridiculously expensive for the quality and of the facilities. It is essentially a spa with an afterthought of a gym. In fact when being shown around the facilities Spa services on offer (massage etc) were being explained. This is not a hotel I will return to. In addition to the lack of a gym, just the hassle factor of getting the room I booked and being made to feel like it was an imposition on staff to do so makes it a never again!!
No platinum recognition. Cold ,eastern European mostly, staff that do not know customer service. Was walked in on by the maid. Every time I asked for something, they made sure to tell me " that is extra charge" I paid to stay here, I didn't use my points. I do not appreciate a so called luxury hotel throwing in my face that I am allowed 1 bottle per person per room. Complimentary water for God sake! I do not appreciate being told that eggs are extra every-time I sit down to breakfast! I'm accustomed at staying at 5 stay luxury properties. Four Seasons, Mandarin Oriental and Bulgari. This is not luxury. Train your people not to treat their guests like they are doing them a favor! I can afford to buy the 2 eggs for breakfast if need be. Although I am platinum and breakfast was supposed to be a perk. I would rather eat at Starbucks then be treated this way.. Never again! I actually tried to check out on day 2 but they refused my money back. I want my money back from SPG or at least a portion refunded. At a rate of over $1,400 for 3 nights in a room the size of my walk in closet with no coffee maker even. Never again.
"Fantastic from beginning to end"
I stayed at The Wellesley with my friend for 2 nights. My husband booked the hotel as a surprise and we were definitely not disappointed. From the minute we arrived every single member of staff treated us so special. Everyone was so friendly and spoke with us like we were all friends. Being a small boutique hotel made our trip and stay so much more personal. My husband booked us into the Jazz night and it was wonderful, Theo was great and the food was amazing. We stayed in a junior suite over looking the park. Breakfast in the morning was fabulous, the dining room is lovely and small and there are only ever a few tables occupied at once giving you a very relaxed atmosphere. The rooms are immaculate and every time you leave your room it gets serviced immediately, the toiletries are Hermes and smell amazing. We took the library of making good use of the Rolls Royce, one of the drivers Tony was great with us, and also Michael. Richard the concierge was extremely helpful and also made time for a wee chat. Every single member of staff are a credit and are very professional. I cannot wait to return to this amazing hotel and take my husband for my next visit. Thanks to all the staff who made my stay to lovely.
We had an unexpected stop over in London due to some changes in our flights. Being SPG platinum and since the Wellesley has recently joined SPG, I figured I would give them a try. Our rate was ~500 GBP for one night for a standard room. We were upgraded to a 1BR suite using an SPG suite certificate. The room was spacious with a formal sitting area which was separated from the bed (thus not a formal bedroom as there was no door / wall separating the bed area from the sitting area). There was a tablet in the room as well as a mobile phone which you could take out with you. (I found that very helpful for navigating around town using google maps.) The bed was extremely comfortable, one of the most comfortable I have had in hotels. The staff was extremely courteous and helpful. The location of the hotel which is right across the street from Hyde park and steps from an underground station is great. One thing that I found really annoying was that on our checkout, I asked for change of a 20 GBP note. I was given a 10 and 2 5's. I used the 5s to tip the bellboy and our taxi driver to Victoria station. Unbeknownst to me, I was given 5 pound notes that were recently removed from circulation. I was told this by our taxi driver who declined my note / tip. I wrote the hotel to ask that they make sure the bellboy was given an appropriate note, and that they credit my final bill 5 pounds (again our total bill for one night was ~500 GBP). I was replied to by the Duty Manager who explained to me that the 5 pound notes were able to be deposited into bank accounts. As I dont have a british bank account and dont have any plans to return to the UK in the immediate future, I am out 5 pounds. The money isnt a big deal, the issue that this even occurred and my simple request was ignored was what I found quite annoying. So overall, this is a good hotel in a good location. I probably wouldn't stay here again just because they really annoyed me and there are a ton of other great options in London.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM