of TripAdvisor Travelers recommend this hotel
"No wow but nothing bad"
I stayed one night only. In at 4pm and out by 5 am the next day. Car pickup. Wow. From the airport down to the property, more than RMB800. The staff that greets you in the airport isn’t even a Westin staff. It is from the airport concierge service. So basically you are paying the RMB800 for a car ride. I know Beijing is expensive but compare it to the Sheraton Harbin…two way airport hotel airport RMB540. The Westin was one way. I took a cab back to the airport…The saving grace here is that this is one of the few Starwood Hotels that actually acknowledge the email that is listed on their Confirmation sheet. Most of the properties don’t answer the email. It seems a little silly as they do ask us to contact them if there is anything we need…. The hotel is a typical Westin. Big lobby..little bit cold. Lots of wasted space. Check in was done in the room which was a nice touch. Club lounge was great. They basically feed you a meal there. Lots of kitchen staff standing around outside. Not sure why. Most of them end up blocking your way. Cleanup crew was a little too efficient also. I took a snack and went back for seconds. When I came back, my drink was removed and someone else was being offered my table. Oh well… Rooms were nice. Nothing to complain about if maybe a little dark. Now..to complain…I am not sure if this is the case, but the Westin wifi blocks my email now. The wifi was working as all web sites worked but my email was blocked. I have stayed at numerous Starwoods in China over the years and never had an issue. I have not stayed in a Starwood in China since the Marriott take over but was this the reason' Over zealous Marriott' Anyway, problem solved I just hot spotted using my phones GPS. The leaving is of course never as good as the arrival. Then again it was 5am in the morning. The checkout staff had the bad habit of slapping everything down on the counter rather than handing it to me. This included the pen, credit card etc Its unusual as usually in China they are very respectful with the credit card usually. She rescued the experience at the end by asking how my stay was and keeping eye contact while she waited for my answer. A lot ask this question but don’t waist for an answer. Getting a cab to the airport was easy once we located the concierge who used his phone to call for one. No seat belt in the cab so if you are particular about this, best you state this to the concierge. Overall a pleasant stay. I will be back next week. Lets see if this wifi thing is a one off….
Since our last horrid experience at a Silicon Valley Sheraton, we had pretty much avoided SPG properties. Our past few stays in Beijing had always been with Marriott properties. However, since Marriott and SPG have merged, for our trip this past month, we decided to try out Westin Chaoyang. Feeling jittery, we had informed the hotel, after making online reservation, of our pending arrival with several large pieces of suitcases that we’ll be traveling with. General Manager of the hotel, Mr. David Ness, replied to our email himself and assured us that his staff would take good care of us. On the day of check-in, we were greeted by Mr. Ness himself and Ms. Alice Wang, front office manager. That really set the tone of the type of commitment to customer service we’d experience from day one. As an Marriott/SPG Platinum member, our status was recognized and our room was upgraded to a suite. This is a wonderful suite. It comes with a massage chair in the bedroom and a Bose mini home theatre system in the living room. Housekeeping staff members are extremely courteous and conscientious. They not only do a great job maintaining the cleanliness of our room, they show genuine care and made sure we would enjoy our stay. For example, we don’t like the comforter tucked deep into the edge of the bed, we told the housekeeper Amy Cui such, and she notated our request and told us that request will be entered into the database so the next time we check in to this hotel, same preference applies. Wow, that’s a first for us and that was impressive. Amy Cui, as a local Chinese housekeeper, has a relatively good command of English as well. That’s another surprise. Another housekeeper Zhong Qiu Xu is equally conscientious. She is attentive to detail and made my wife very happy. Lounge on the 34th floor features great views of the city. Staff members there are also very attentive, caring and conscientious. Everything exemplifies how this hotel is being run and staff members are trained. Credit goes to the management, of course. Superb corporate culture begins at the top. We are extremely impressed and have marked this hotel as our top choice in Beijing going forward. Having traveled so extensively over the last 10 years, this Westin has left us an impression few other hotels in our recollection can match. That’s, in our opinion, a testament to how impressive this hotel is.
"Very good hotel"
Stayed 5 nights in a double room. Typical Westin hotel. Large rooms and bathrooms well cleaned though for a non smoking hotel we discovered the prior occupants had smoked in the toilet. Hotel rectified the issue promptly but there needs to be tighter enforcing of the no smoking policy. The guest toilets at the hotel always reeked of cigarettes. Staff were professional and most could communicate in English. Location was good. Next to city mall with a food court, local restaurants within walking distance and Langmaqiou MTR right outside the hotel. Buffet breakfast was spread was good and had excellent variety though the pastries didn't taste fresh. Excellent gym and pool facilities. The spa, sauna, and steam room can be found in the male and female locker rooms. Unfortunately we witnessed other guests spitting into the overflow of the pool which turned us off using it. There was staff on duty but they said nothing. I expected more from an international hotel. Overall it was an enjoyable stay though proper enforcing of the non smoking policy and basic guest ettiquette would bring it up to international standards. I suspect most if not all hotels would have this problem in China so it would not prevent me from staying here again.
Staying here for a little more than a week. Hotel is relatively close to the airport, my taxi fare was 63RMB but this was a Sunday afternoon. Check-in service standard is similar to other Westin. Room is large (I asked for a King but got a room with 2 doubles), on a high floor (26), clean and has all the amenities that a business traveler needs. Wifi signal is good but most services are blocked and hotel does not seem to have a VPN tunnel. Attention to detail is good; I was not able to turn off a bathroom light, switch was faulty and I did not mention to front desk. I cam back to room and the switch was fixed.
Stayed here for a month on business and felt like it's second home. Service is top notch and definitely not cheap on replenishing room supplies. Large breakfast buffet is awesome giving both western and eastern options. Hotel is not in city center but has a metro stop right by hotel and plenty of good restaurants behind. Only down side is to get a taxi every morning during rush hour seems difficult if you don't have the Chinese version of Uber on your phone.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM