The majestic Lake Las Vegas resort is located in Henderson, perfectly situated within reach of the glitz and glamour of the Las Vegas Strip.
"Not quite up to Westin Standards"
We stayed here on a package deal from Westjet. I am a SPG platinum member and after reading reviews was able to make sure I at least got a newly renovated room. I was surprised not to get an upgrade, but there was a event at the resort and I think all the rooms were booked. I am pretty sure I should have received enhanced internet with my status, but no one at the front desk indicated that they even forgot to give me our breakfast vouchers. The hotel is showing its age and they are in the midst of a big reno, so I am sure it will look better down the road. The pools are huge but it was 115f out so it was tough to go there during the day and there were a million kids at night so it was a little loud for my liking. I am used to the marriot resorts where most of the larger resorts have a adult pool, but this is a family resort and I get that. If you are looking for a place for families away from the craziness of vegas this place would be a good fit.
"Great location, but tired hotel that needs more than a little renovation¡"
Nice location but rooms old and tired as are the restaurants and sometimes the service Emailed hotel some days ahead of arrival to ask refurbished room or at least old room away from noise. Answer was "we only allocate on checkin'' which is a polite way of say go to hell.. Despite being Marriott Gold and linking the accounts, the idea of better service clearly didn't seem important. At checkin, we got a room with predictable noise but were 'upgraded' to lake view room. Room turned out to have one of the smallest windows I've seen for anything that was described as a room with a view. Room had huge empty space where I can only guess a couch once stood. Coffee and water provided, but after 3 requests for normal coffee instead of decaf we were finally told. No we ran out...strange the 1st two requests just told us sure... Breakfast poor in presentation and value. Seen better spreads at an army barracks. Marssa the signature restaurant was also a let down. Came highly recommended but in truth was very average. Seats almost collapsed, really old and tired furniture, same issue seen at lobby bar. Valet is 15 dollars, but with record temperatures in Vegas this week we thought well worth it, only to find out they park it in the sun right next to other self park cars. Kayaking is a great option but unfortunately closes at 5pm before it cools down enough to be attractive. All in all, I love the location but was probably my worst ever hotel in the Las Vegas area...
"Great getaway for family, business or romantic weekend "
We went during the heatwave of June 2017. We used both pools and the lake beach. The kids enjoyed the outdoor fun zone and the water slide. Highly recommend the lake view rooms. The sunrise was one of the best we have ever seen. There are great restaurants near by and so close to Lake Mead. The staff is super accommodating and friendly. The rooms were newer. Two things they need to improve on: 1. There are not enough draws in the room. 2. There was only one operational elevator which was annoying. I think it was being used for the new renovations going on.
"Massive Construction at this hotel ~ Deceptive Front Desk Information Management"
We booked this hotel realizing there was some construction in a portion of the hotel. Knowing that, we asked to be placed well away from the job site area. My travel companion is recovering from a medical challenge and we had hoped for rest and relaxation. We called the hotel 2 weeks prior to travel questioning the construction with our concern for peace & quiet. We were told all construction was taking place on the first & second floor. To be safe, they suggested we stay on the fourth floor. Today we returned to our room for an afternoon reprieve from the 113 degree temps to hear banging & loud drilling on the floor above us. This had the potential of a very enjoyable venue. The location for us was ideal with a water setting, 2 pools, games and walking paths. Unfortunately, the communication is lacking on a management level on down. Why would any service based provider place a customer under a construction site' Westin used to stand for quality service. If you are considering this venue, please be aware there is construction! I would suggest calling and drilling the front desk attendant upon check in as to EXACTLY were that site is located. Get the a name each & every time you make an inquiry. If management is reading this, shame on you for being deceitful to your loyal members.
"The Pool and Lake Saved the Day"
This place is a great way to stay in Vegas without knowing you are in Vegas. However, if you want to be close to the Vegas Strip, this location will not work. The Westin Lake Las Vegas is on a large, man-made lake. It looks like a train load of money was put into this very upscale community, but I think it is still in the recovery stages of the huge recession that took place over the past decade. All in all, the property and the surrounding community look very upscale, well manicured, and well kept. Ok, the hotel itself is undergoing renovation. The pools have already been completed and are the highlight of the property. An upper pool for a more relaxed atmosphere, and the lower pool with the waterslide for those who want to do some serious splashing and playing in the pool. Both of these pools are equally large with plenty of seating. The rooms we stayed were obviously not renovated yet. The carpet was well worn and showed signs of age. The room was clean, but looked pretty tired. The bathroom was nothing special....normal tub, sink, toilet setup. The TV reception made me feel like I needed to get up and adjust the rabbit ears...the "reception" was fuzzy (not sure how that is possible in this digital age). The AC blew cold (which was a huge relief since we were there on a day when the high reached 117F) Would I return. I absolutely would. My kids loved the pool and the kayak ride around the lake. That, alone, was worth the visit. However, I would return in hopes that I would be staying in a recently renovated room.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM