of TripAdvisor Travelers recommend this hotel
"Too dated and uncomfortable beds and pillows "
This hotel is way too dated to be advertised as “five star.” It’s more like a three star hotel. We booked because we like Westin’s “heavenly beds” but these beds are rock hard and the pillows are too. The towels are super thin, nothing “plush” about them. Rooms are dusty and old. There are not enough plugs for charging cell phones and iPads. One of the outlets shocked me, appeared not to be able to handle charger. Westin really must update this hotel or remove the Westin flag. On the plus side: It is a nice location and service is friendly. Plenty of shampoo, etc in room.
"What a lovely surprise!"
My wife and i were in Kyoto for 6 nights in October 2017. At the recommendation of a friend, we stayed at the Hotel Okura Kyoto, but they only had a room for 4 nights, so we spent the last two at the Westin. The Westin was a far superior hotel to the Okura. It has a stylish Japanese feel, lovely clean and modern rooms, a nice fitness center, and the location was terrific. The staff was quite helpful on sightseeing and restaurant selections. You cannot go wrong with the Westin! And I would stay away from the tired, unfriendly Okura!
We stayed for 5 nights here using our SPG points and so far I must say that the value for the usage was average at best. This must be one of the grand dame in Kyoto as the exteriors definitely show its age even though some of the rooms look like they have been refurbished within the last 10 years as the furnishings show worn signs and the only sofa chair in the room was NOT usable and totally not comfortable to sit in after a long day of exploring the city. The best feature of the room was the view overlooking the eastern part of Kyoto and the shower in the bath and the overall bath layout and finishes. The locations of the 2 elevator banks are ridiculously far away from the room and remind us of long hallway in a cruise ship but even longer than that. It really shows its age and not up to the modern standards. The best part of the stay was the shuttle service that takes us to Gion as well as Kyoto station downtown to restaurants and attractions and a short ride back on the subway to the station 5 min. walk away. The location is much better than one would expect as it is not close to any commercial area. I think it is a average hotel if the price is right but not worth 12,000 SPG Starpoints per night!
My good friends got married in Kyoto and a large group of them were staying here. For some reason I was staying elsewhere, but I was in and out of the hotel a lot for the reception, to meet people etc. At some point on my trip, far from the hotel, i left my wifi router in a cab. Not knowing what to do about it, I asked the concierge at the hotel. From that point on they went out of their way to help me - checking the cab receipts, finding the driver and eventually finding my router. Please bear in mind, I wasn't even a guest in the hotel. There was no obligation for them to help me at all. The service, and particularly the help of Kaori Kato the Chief Concierge was wonderful. It made me feel human. The wedding was brilliant too..
"When somwething goes wrong ..."
For our weekend stay in Kyoto (on our voyage to and through Japan), I've chosen the Westin Myako as a guaranteed choice on quality . For a good surprise intended for my wife as a new experience in Japan , I reserved a Japanese Room of the several offered by the Westin at a high cost (demand must be great...) My overall impressions on the Hotel were quite good , as far as the service and wellcoming areas are concerned, the quality and variety offered upon breakfast , and the general "entourage" of the tradicional building where the tradicional Japanese Rooms are located. BUT... Our Room - Tsuki 6- at first glance seemed to be a good choice , to finnally reveal unacceptable problems for the level of quality and prices practiced by Westin Myako Hotel . All those problems relate to bad or nonexistant maintenance : On the area of bathroom and toilet , the wooden partition walls are quite deteriorated by water infiltrations as my pictures attached show , with dirt acumulated on corners, mole etc. UNACCEPTABLE ! Also the partition wall between the "walk in closet area" and the ROOM revealed a significant lack of attention , concern on the finishings to be completed : a long ouverture above the passage shows rough edges and even reveals the internal insulation material, also as can be seen on images attached. Overall impressions on the Tradicional Japanese Room = Renovation works are immediately needed, followed by an attentive maintenance and cleaning .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM