of TripAdvisor Travelers recommend this hotel
"A solid 4 star hotel. "
If they remodeled the rooms, this would be a true 5 star hotel. I booked a city view room, I was given room 5029 which was a corner room with a nice large balcony. Tv stations are less then desirable due to only a few English channels. Breakfast is ¥2700, and had decent offerings. Hotel is next door to a train station and they also offer a shuttle that runs every 20min to Kyoto Station.
"Staff are just too inflexible"
Modern hotel with standard amenities. Executive level is terrible. Very poor offerings. Breakfast is passable at best. Do not make guests feel special or appreciated. There is no arguing with the staff. They don’t care if you are happy or not. The rooms are tired. Wouldn’t recommend this hotel. I don’t think this hotel is what should be expected from a Westin. Restaurants are extremely expensive and the ambiance is not good. Overall was not a good experience here contrary to our experience at the Westin in Tokyo.
"Great location, great concierge ( Kaori) but some rooms needs updating and all restaurants close at 9pm"
Thanks to Kaori at the concierge desk. She was fantastic in helping us. Back from a long afternoon of sightseeing and at 9pm all themed restaurants stopped serving!! I understand it is a different country but they should at least serve up until 10! Our room (5001) was way overdue for an update and was next to an elevator shaft so very noisy. Stayed there before and had a much better experience. Not sure if this was bad luck but the value for quality was way off...
"Kool Kyoto stay"
Accessible location. Excellent service. Good breakfast - clients also have the option to choose International buffet or Traditional (Japanese). I liked the international buffet more... A matter of familiarity perhaps. Rooms are good but maybe a bit small for this hotel category. Room amenities are also satisfactory. Carpets look old. Great to have a shuttle service going to the city center (Kyoto station). Overall, a kool great Kyoto stay.
"Good location. "
What I love about the hotel: location close to temples, breakfast, hotel lobby. What I didn't like: room quality, room size, view from room. The carpets throughout the building need replacement. The staff was very friendly though.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM