of TripAdvisor Travelers recommend this hotel
"Good location to explore, average rooms"
This was a great location for exploring Kyoto. The hotel is close to several major shrines, and nearby a subway stop. The room was nice, but could use a refresh soon. This is a Starwood hotel, and do offer a free breakfast for Platinum members. You get a choice of breakfast between the different hotel restaurants.
My mum and I stayed at Westin Miyako for 9 nights recently and we loved the hotel. We booked a deluxe twin room and the room was huge and we had plenty of space. The breakfast buffet had a good selection of both Japanese and Western food although we only ate the Japanese option. The hotel offers shuttle bus every 20 minutes to 3 locations within Kyoto from the hotel and only does pick up from Kyoto Station. We found this very convenient. We loved the fact that the hotel is at the edge of the city and our room looks out onto the Higashiyama forest. It is also within very easy walking distance to the temples, Philosophers Walk etc on east side of Kyoto. Overall, we were very happy with our stay and would love to come back again.
"big hotel for decent stay"
the hotel is off the city fridge but its shuttle bus is very convenient, the stay was comfortable, and the room is fine. i think it offers good value for money in kyoto. i would recommend this hotel to my friends.
The property itself is lovely and it's location is phenomenal. Just off a train line which made it easy to get to and walkable to many temples. It was also nice that they provide a free guest shuttle to Kyoto Station. My husband's SPG status (Gold) was not at all acknowledged, aside from the key packet itself. We also were given a room that really needed some renovation. We noticed throughout our stay after taking a walk through the property that they many many "SPG rooms" however ours was most definitely not. I can only imagine that this was due to our discounted rate. In fact, throughout the stay (from check in to check out) we encountered the frequent "no, because you're under a special rate" treatment. A special rate apparently means that brand loyalty doesn't matter. In the end, we did love the location but service was lacking a bit and the rooms (or at least the room we were provided) didn't quite live up to the Westin reputation.
"Average Hotel with Awkward Staff"
General: We stayed here for 3 nights because it was the only Kyoto hotel in the Starwood chain other than the Ritz, which we didn’t want to pay to get into. It is about a 3 minute walk from the Keage station, and is a short-ish walk from most of the temples on the eastern side of the city (including the Philosopher’s Path). The hotel itself seems like a relic from a different time, appearing very 1970s Holiday Inn chic on the exterior and a somewhat dated interior. It is also massive, which was unique among the hotels we stayed at in Japan. Overall, the experience at the Westin Miyako was probably a 2.5/5 when compared to every other hotel we stayed at. Great location, good amenities, but below average staff and room. Room: We were upgraded to a king suite upon check-in. We were not escorted to the room, which made it relatively difficult to locate due to the numerous flanks and large size (leave elevator, turn left, turn right, turn left, turn right, turn left, 5th door on the left). Upon entering the room, it was rather disappointing. There was a worn-out couch, stark decorations, and a small television in the seating area, overlooking a dilapidated tennis court which was mostly flooded due to days of rain. The bedroom was rather small, as was the bathroom. However, there was a gigantic walk-in closet next to the seating room (why'!). The bed was comfortable enough, and the bathroom was functional. That’s about all I can give for an endorsement. Amenities: We went to the happy hour in the executive lounge and both the Japanese set breakfast and buffet breakfast during our stay. The happy hour had drinks laid out, and the staff delivered a small plate of hors d’oeuvres upon our arrival (take it, see further comment below). The Japanese set breakfast was quite large and had a wide array of different foods on it. It was very interesting to try, but was too much food for us. The buffet breakfast had most of the same items as the Japanese set breakfast, as well as the standard American fare and a Halal station. It was the most diverse breakfast buffet we encountered. I’d highly recommend trying both breakfast options if you are able, but if you had to make a choice I’d recommend the buffet. Staff: “Stiff” is the best word I can use to describe the staff. I don’t know if they were all newly minted from hotel school, but this was the only hotel we stayed where they were so rigid with the guests. Upon arrival, we were immediately encountered by the lobby staff, who told us that check-in was at 3pm and asked us to leave our luggage (granted, it was around 11am, but every other hotel would check to see if a room was ready). We walked around to the nearby temples, had lunch, saw more temples and walked back in heavy rain. We returned to the hotel dripping wet around 2pm and were again told that check-in was at 3pm. Was our room ready' No idea, check-in is at 3pm. Got it, point taken. We sat in the executive lounge for around an hour, then went down to our room. That evening, we returned to the executive lounge for happy hour after having already eaten. The staff brought over the aforementioned hors d’oeuvres and my wife kindly said, “no thanks, we have already eaten”. The staff lady was taken aback, and made an awkward apology before taking the plate back. Point taken, we’ll take the food next time. The next day, we decided we wanted to see if we wanted the breakfast buffet or Japanese set breakfast again. We asked the staff if we could look around to decide and they agreed. Then we realized that they had sent a sentry to keep an eye on us until we decided (keep in mind, we showed our key at the entrance indicating that our breakfast was complimentary, so this was completely unnecessary). There were several other similar instances, but you get the point. Overall, the staff was very rigid and we found ourselves having to adjust to meet their awkward tendencies throughout our stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM