of TripAdvisor Travelers recommend this hotel
"disappointed for a spg hotel"
Beautiful hotel and really good service but missing a lot of details for a 5 star. No coffee machine in the room which is rare for this standing in a spg. Internet really really slow which is not acceptable for a 5 stars. I was there during my birthday and any gesture or details shown up.
"Grand Old Hotel"
We were at the Westin Palace in Madrid for four nights. We had a premium room overlooking the fountain. The room was delightful. Plenty of space. A walk-out Bay window with that prized fountain view. Day one- we toured the Prado museum, which is located directly across the street from the hotel. The location of the hotel is perfect. The Conceirge had recommended a Dinner and Flamenco restaurant. Dancers were wonderful and dinner was superb. Next night he sent us to a great Paella restaurant. Food was excellent. The whole staff at the hotel were warm, welcoming and pleasant. Housekeepers maintained our room perfectly. Conceirge and Reception were very kind and considerate, going out of their way to assist us. We highly recommend the Westin Palace as the place to stay in Madrid.
"Very nice hotel, good location"
We had a nice stay at the Westin. The staff was very friendly and accommodating. There was one issue at checkout, when, at 7am, there was only one person working at reception and about 5 people standing in line. We had to get to the airport and this was a little nerve-wracking. The breakfast bar was very good with everything you could imagine. Our breakfast was included but ordering anything from room service was steep - 32E for a hamburger - I guess that's to be expected. Location is great - about 1.2K to the cathedral and palace, and a couple blocks in the other direction to the park and Prado Museum. The room was comfortable and clean, we slept well, but I was sad to see there was no in room coffee machine.
"Standard Palace Hotel"
Spent two nights at this palace hotel. The hotel offered as expected traditional luxury accommodations. Hotel was very busy during our stay as they were hosting a few different corporate events. We found the location to be central with many dining options close by. Overall I consider this hotel a standard European palace hotel (if you have stayed at one before you know what to expect). That being said it wasn't anything exceptional and I can't recall anything special, no staff member putting in any additional effort. For a 5 star it was just ok. Pros: Good location Traditional accommodations with plush beds Cons: Nothing out of the expected experience that would reward this hotel 5 stars Expensive lobby bar, rude stuffy wait staff
"Nice stay "
I stayed five nights in this hotel in November and I enjoyed it. It is a nice hotel, and close to the center of Madrid. Only a few details to improve : Breakfast was good but no vinegar to put on salad and tomatoes unless you ask No mustard , no chorizo or lomo (we are in Spain) The water pressure of the shower was a litttle limited. Everything else was fine, and I RECOMMAND this hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM