of TripAdvisor Travelers recommend this hotel
"Classy venue, service lacking"
The Westin Palace in Madrid is a well located hotel, very close to El Prado museum and a neighbourhood with a fair amount of good restaurants at walking distance. I chose it for convenience and central location. The building is classical and beautiful. Interior very classical, heavily carpeted and plush bedrooms. Overall very comfortable standards as expected in a luxury hotel. My problem is the service which is not a match for the star ranking. From a "sushi and cocktail bar" where no cocktails are served, to a bar where martinis are put into a whiskey glass to overcooked beef in the restaurant - this is anything but international luxury standard service. Really unimpressed. And drinks and food are a rip off, including extremely pricey soft drinks in the mini bar. For my other business trips I stayed at the NH Paseo del Prado which is slightly less decorous, but has speedy and attentive service and costs much less! And - it's literally just around the corner from the Westin Palace - so same convenience in terms of location.
"Gorgeous accommodations in a classical setting."
Ideally located along the Paseo del Prado, right in front of Neptune fountain, steps away from the Prado Museum, and just a short walk from Cibeles, Banco de España, Sol, or Puerta de Alcalá, this palatial hotel is a great choice for tourism. The building itself is, justifiably, a preserved landmark, and the inside doesn't demerit it at all. Our reservation was part of my birthday trip, and my assistant had been in touch with Mrs. Peggy Ziemann, a kind, and professional Westin experience specialist who dealt with our all of our requests with ease. She had complimentary cava and a birthday cake sent to our room upon arrival, and had our room upgraded to what they called an Executive Suite but I'll refer to as a Dome Suite. Cherry on top: she personally gave our room a call to make sure all was well. Glorious lady. We got to the hotel shortly after their normal check-in time and were received by cheerful Joao, who whizzed through the check-in paperwork so he could have more time to engage with us and explain the hotel and our reservation. It was a very warm welcome that I greatly appreciated. Later on, just because he felt so, he too sent a bottle of cava to our room with his compliments. We couldn't help feel pampered! As Joao had warned us, the room was one of the newly refurbished Suites, which they had decided to decorate in an interesting, tasteful modern way. I liked it. It had a large marble entrance, followed by a spacious oval living room which was only missing a coffee maker (I am aware that we could have requested one, but I saw no need for it, so it wasn't missed). Large flatscreen TV, minibar, work desk, sofa for three or four people, two armchairs, large coffee table, and a small dining table. The bedroom's entrance was a narrow corridor to the left of the living room's entrance. It was just slightly on the narrow side, but not uncomfortable, and it did have plenty of space longitudinally to fit the King bed, a bedfoot bench, a large closet (with its safe, iron and ironing board, and two fantastic bathrobes) and a smaller one, and a chest of drawers with a flatscreen TV. A little door led to a small terrace with a table and chairs which offered spectacular views of the city. The bathroom did throw me off slightly because although it had all it needed, it was like a long narrow corridor (see pictures), however, it is understandable because the whole shape of the room had to adapt to being right beneath one of the four gorgeous corner domes of the hotel. Free water bottles were provided daily, and the premium wifi (free for either SPG members or elite members, I cannot recall) worked splendidly throughout our stay. The buffet breakfast is located in their rotunda, underneath their very famous and gorgeous blue glass dome. It was very abundant, with prime quality ingredients, and the waitstaff was patient and professional even when, on our last day, I decided to invite my family over for breakfast, and some of us are a bit difficult to deal with. Concierge and housekeeping were attentive and friendly, rounding up a fantastic stay. This was a brilliant stay in Madrid, and although it is my motus operandi to try a new hotel each time I visit the city (which is several times per year), I would like to come back to The Westin Palace Madrid (and preferably soon).
"Classic in a great location"
Famous hotel, second only to the Ritz. Location is very good: across the street from Prado and Thyssen museums. Rooms are comfortable, although those facing street can be noisy. Very expensive food and drink: 73 euros for 3 appetizers and drinks. Hotel charged me 642 euros by "mistake," which they said was for "incidentals," but that was not true.
"DRBF conference Madrid "
Great hotel and well located opposite parliament and a short walk from the Prado museum and the botanical garden. The breakfast is extensive and the breakfast room has a wonderful ornate domed conservatory roof. Service is excellent and the bar very relaxing. Rooms are quiet, have an old feel but are newly finished and comfortable. Great conference facilities as well.
"Excellence in Madrid"
A beautiful hotel in a great location, within walking distance of parks,museums, plazas and restaurants. We stayed here as part of a Tauck tour. The public spaces were gorgeously decorated. Our room was spacious and very well-appointed and comfortable. Customer service was very good. Breakfast buffets were delicious. Our group had its farewell dinner here,which was very nice.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM