of TripAdvisor Travelers recommend this hotel
"very good hotel in a perfect location in Madrid"
very nice large rooms - well appointed - nice large bathrooms but as usual for us retirees the shower in the bathtub is a very big hurdle with no proper hand rails and takes a lot of effort getting in and out......the Hotel is very nicely decorated and well maintained with a most efficient staff. 2 most negative aspects are the very slow/small elevators and a lot of waiting for one to arrive - the other very serious problem is the lack of bathroom facilities in the lobby - no where near sufficient for the amount of guests that wish to use them. For these reasons I could not vote excellent
"Beautiful hotel in a wonderful location"
We checked into this hotel and were immediately impressed by the personnel and the grand appearance of the establishment. The dining room is in the center and has a stunning frosted glass dome soaring many stories above. The room was comfortable with lovely amenities. We slept well and had fun walking past international celebrities every time we went in and out as there was a festival at the time based at our hotel! We were able to walk everywhere we wanted to go, the Prado, Reina Sofia, Madrid Royal Palace, Parc Retiro, etc. Lovely hotel, highly recommended!
It was refreshing to find a historic hotel that managed to make an ode to its own grandure whilst ensuring that in-room facilities and the general finish was both polished and up-to-date. The staff couldn’t be more attentive or efficient (particular thanks to the lovely girls on reception! truly wish I’d remember your names... you were amazing!) We did not use the hotel restaurants privately, although I must say that the catering provided for delegates was spot-on - I am a very critical guest and could place no fault whatsoever... thank you for taking such good care of my colleagues and I! My husband (who travelled with me) has spent over 20 years working in the luxury hotel industry - so this review is based on experience. Only criticism would be that despite staying in an excecutive suite, were were still asked to pay a premium for hi-speed internet access - we understand that some older couples may be okay with “free” wi-fi, but young professionals just cannot do a lot with 1.5 Mb per day!!! I think it would have been much more acceptable (and innofensive) to roll it into the room rate. Lastly - although great, the official/guest photos simply DO NOT do justice to this amazing hotel!!! If the oportunity arises we would certainly like to return.
The Palace seems like a monument, beautifuly decorated and located a few steps from the three most important museums. Multiple choices of restaurants and bars nearby. Close to Plaza Santa Ana and Atocha railway station. Extremely comfortable and clean accommodation and excelent bath facilities. Service and staff simply perfect. The hotel to stay visiting Madrid.
"Lovely Hotel and Great Location"
I spent 4 nights at this hotel and it's definitely situated in a great location. The Museo del Prado is 1.5 blocks away, train station 10 minute walk and the popular main plazas up the street. I enjoyed my stay here but did have issue with my bed. The bed had an indentation and I kept sliding to the foot of it. This was disappointing given that I look forward to the Heavenly beds at Starwood hotels. My new room was located on the executive floor which recently underwent renovations. It had a very contemporary decor which I could appreciate. However, I think I like the traditional look better as it suits the ambiance of the hotel. Views from either room were lacking. I initially was on the interior side of the building looking down on the atrium dome and across from other rooms. My second room faced a side street and was incredibly noisy. I must mention that I do wonder how people in wheelchairs or with limited mobility navigate this property. I didn't see a ramp leading into the hotel nor leading to the main lift. I’m assuming there’s a separate entrance. Overall, I would stay at this property again as I enjoyed exploring this neighborhood and of course, the hotel is beautiful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM