W CHICAGO CITY CENTER

Central to everything in the city. Smallish rooms but overall clean and adequate. Great staff, including Israel (security/doorman) - super kind, sweet and helpful. Really cool, historic lobby. Not great views.

Attended a function at the hotel - was very happy I stayed here! Very attentive front desk staff!! Wonderful breakfast and, although the bar is small, it was perfect! Walking distance to so many great places as well - very easy to get a cab if needed. Wish I had more time to explore!

I tend to favor traditional style hotels, so this review is skewed in that regards. W's go with a hipster style and if you're into that, this might be your type of place. However, the hit all the basics I expect from a business hotel. Friendliness of staff is uneven. Not my favorite, but a good alternative if the JW Marriott across the street is booked.

The hotel is situated in the center of the loop - making it walking distance or a $7-10 rideshare distance from any major attraction or area within Chicago proper. The rooms are quite large for Chicago - especially if you upgrade to a Spectacular room vs. Wonderful. The Front Desk staff was very helpful and the Concierge here, Eden, is one of the best we have every dealt with - as we had made arrangements for tickets and other reservations before our visit/stay and she was on the mark and on point for all of the things we arranged. Definitely a must to reach out to her with anything you may need prior to your visit. Overall, would definitely recommend!

We are just back from NE USA and I am anxious to write up a great review of this fine establishment in light of some of the less complimentary ones below. We arrived minus our hold luggage (due to the recent monumental BA mess-up), and the staff could not have been more sympathetic and helpful. Internally the hotel is very characterful and atmospheric, not one of your usual generic refurbished places that look just like the last 20 hotels you've used. Nice clean, well equipped room, good complimentary breakfast and great location in town. I would not hesitate to recommend to other travellers.