"Always nice and clean and a good price"
I have booked this hotel twice thru hotwire. They have the best price and it is always a clean hotel. I never have any complaints staying here. It is in a prime area for what the city has to offer. The staff are very friendly.
"The Best US Hotel experience of my life"
Let me start off by saying due to the nature of my job, I get to travel and stay in hotels 90% of every month. This hotel is now at the top off my list of the best hotel I've ever stayed at in the US. Not only is a beautiful hotel with modern and decor that captivates the eye. It also s filled with amazing hospitality that is nothing short of excellence. We had the pleasure of being greeted by Joni (one of the hotel front desk employees). She greeted us genuinely with such warmth and care. Also the concierge, Eden was superb. The room was spectacular. The bed was one of the best beds, if not the best, I've ever stayed in. God as my witness I did not want to leave. Even though we were here for business, this hotel experience made it seem like a vacation. When I return to Chicago, I don't see myself staying anywhere else except here.
"A little too clubby"
Not the best for business travel. Lots of black light, small rooms without great sound insulation and no in-room coffee. Space was less than functional. But location was good so gets three stars from me.
"Central to my office, but not worth the price"
Where to start' When I arrived to check-in the guest services desk was not clearly marked. I walked into what passed for the lobby and thought at first the check-in desk was a business center. Finally someone came out to check me in.
Getting on the elevator, holy crap, who designed these things' A kid on drugs' Talk about psychedelic lighting and 3D holograms that make your eyes/head hurt. Ok, don't look at the elevator walls. Get off on the 8th floor.
Halls are narrow. Two people couldn't walk side by side, let alone pass each other with luggage. Ok, find room.
Good sized entry way and very 'hip' furnishings. HOLY CRAP $6 for a small bag of potato chips' Yep, won't be eating anything from the mini-bar. Ok, time to unpack. Wait, where the hell is the closet' That narrow 2' wide hole' Yeah, no room to hang up suits for a week. Where to I put things that I don't need to hang up' No dresser or drawers. Ok, so those go on the desk I guess'
What is that under the carpet' Wow, so they didn't pick up the debris when they re-carpeted the room and just threw the carpet over it. So its lumpy. Watch where you step.
Narrow bathroom. Don't sit on the toilet. At 6'1 and 190 pounds, my knees shouldn't hit the wall when I sit down. Don't close the door if you don't like small places. Don't leave the door open once your done or you won't have room to do anything at the sink. Don't turn the water on more than 1/3 of the way unless you want it splashing out of the sink due to the way it's designed.
Ok, bed time. Are you kidding me' It's 30 degrees out, where is the blanket' Just a sheet and something not much thicker than a sheet. Pillows are good. Bed lumpy and the mattress pad wads up and makes the bed uncomfortable. Well there goes the train... and again...and again...and again. Ok, give up on sleep. Lets watch TV.
"Disappointing response to complaint"
Stayed for the weekend with my wife between business trips. Some work still ongoing but hotel was ok. Went to go to restaurant advertised in the booklet as open 5-10pm to be told they had closed it 12 months ago but the booklet wasn't wrong as they still served food in the bar. When shown the booklet listed both a restaurant and the bar the manager told me it wasn't his fault as none of the staff there had written it and I should get in touch with W Hotels. I responded to ask if he was the manager and worked for W and it should be his responsibility to resolve. Wouldn't stay there again but rest of staff were helpful.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM