"Great hotel in a convenient location"
This hotel used to be the Viceroy, as others rewires have mentioned. Didn't realize until arriving that I have actually stayed at the Viceroy years ago. It was nice then and it's nice now. Booked a marvelous suite, and it was actually marvelous. Very roomy with quality furniture and finishes. Residential in style with 1.5 baths, a dining room, sitting area, bedroom, and large balcony. It's right on the water with easy access to a nice jogging path along the water. It's also very convenient to downtown and most of Miami. Tons of great restaurants (try Capital Grill across the street for a steak-loving splurge) and things to do. Staff was very attentive and helpful. Bellman went literally into the middle of Brickell Avenue to flag us down a taxi. Didn't use any facilities like the pool or restaurant, and the work out facilities were a bit of a hike to reach. There is no lobby, so don't expect a loungy type of W lobby experience. I love a good lobby. And the music in the elevators was laughably loud. You could tell in advance which elevator was coming for you because you can hear the music from a floor or two away. Really enjoyed this hotel and was very happy I picked it. Would definitely stay here again, highly recommended.
"Style over substance "
The lobby and welcome is very standard, nothing special at all. Rooms are big with comfortable beds and one of the biggest bathrooms I’ve ever seen, soft towels and good seating area so sit and relax. When making the booking no one told be the main pool was under construction, we were forced to use the small pool on the 50th floor which only had about 10 sun loungers! Ran out of pool towels, staff were totally uninterested in looking for some more for me, they just walked off, I was completely stunned for this behaviour in such a big brand of hotels. The construction work also meant that the breakfast room was in the bar area on the 15th floor, no atmosphere and felt like I was just in a room being charged $30 for eggs and bacon. Staff go through the motions of customer service but nothing more. Over all I was very disappointed, you can have the best amities, rooms and pool etc but if the staff and not to the same standard it’s a complete waste. Won’t be staying at a W again.
I booked this based on reviews and when we pulled up in our Uber I was a little disappointed, the lobby is small and a little oddly decorated however the rooms are magnificent. We arrived early and we left our luggage and came back and Adam at reception checked us in, still an hour or so earlier than check in time, he then brought our luggage to our room, so versatile, a lovely man and a nice start to our stay. The room is quite large with a king bed which was extremely comfortable. The bathroom was enormous, probably the biggest in any hotel I have stayed in. A huge walk in shower. The room amenities are good quality the only thing I can think of that was negative was there was a pod coffee machine in the room but no milk/creamer at all. We had room service which arrived promptly and everything was hot and yummy, reasonably priced for room service. We ate breakfast in the restaurant and there was quite a wait and then our order wasn't right, they corrected it quickly though. The food was again yummy. Internet was good and included in our room
"Keeps getting better!"
One of the key aspects about my trip to the W this time is the fact that customer experience cannot be better. Special thanks to Devane S., she certainly has set the bar high with her fantastic hospitality and great customer service, especially when she knew it was my birthday. I have stayed at the W downtown many times in the past, but this time it was superb. My double queen bedroom was large, comfy and clean! As always, I love the spa, the gym, the pool and the friendly people. Thank you again W Miami, see you in couple of months!
"Great rooms, lots of space."
I had a medium size room that was really lovely. Designed like someone cared about it. It feels like they have made a move toward luxury and away from a party hotel mentality. Although there is still dance music pumped into the elevators, which I can't stand. Close to Whole Foods so that's a plus.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM