"Can do a lot better!"
Everything was fine except even after paying $350 a night, you dont get water in your room and upon asking they take about half an hour to get and expect us to pay for the Room Service Charge & TIP as well. Least they could have done is put a water bottle in the room that hardly cost $1. Pointless staying at Marriot if they cant even provide the basics. And yes, no water hence dont even expect a free Wifi. Better hotels with good amenities in the same area available!
"Extremely noisy on weekends! "
I spent one night (Friday)with family at this hotel. The hotel is nice, clean, well located, rooms are OK, but it gets really noisy on Friday's nights. Between midnight and 4am there are plenty of people coming in and out of the hotel and speaking and laughing at high volume. If you and your family need to rest at nigh, this is not the place. I guess it's OK during weekdays. On the other had, employees were very nice and apologize all the time for the noisy guests.
"Great attention to detail by staff"
Let me begin by saying, I was in a renovated room, am a Marriott rewards member Platinum member, and had the good fortune of being delighted by every employee I encountered during this stay. What impressed me, attention to detail, training and customer service are more exceptions than rules in my travel experience, and I travel too much according to my family. The new M Club Lounge experience elevated my overall rating from 4 to 5. Much of this is rating can be attributed to the newly renovated spaces, but the rest is solely attributed to the excellent employees there. I truly hope that management shares my impressions of the exceptional employees - too many to name - I encountered during my stay last week! Thank you!
"Nice but front desk staff couldn't be bothered."
This hotel is in a nice area, rooms were nice. The only downside was I had to wait for over 2 hours for our room to be ready. I brought a group of 10 to this hotel for a long weekend as I am a rewards member. All of our parties rooms were ready as I revisited the front desk 3 times over 2 hours in which I kept hearing they were working on it. I understand early check in is no guarantee (arrived at 3) but this went beyond regular check in. The only person that seemed to want to help me was at the rewards check in. They could have at least paid our bar tab!
"Given the price, you could do a lot better"
Great location. Been coming here for years and never seem to get better given the quality of the neighboring hotels keeps getting better. Things are by no means horrible here, it just doesn't feel right to spend 300+ at place that feels like a $185 quality.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM