WIDIANE SUITES & SPA

Very disappointing. After waving for hours trough difficult and extremely dangerous unsafe mountains roads,Our stay begun with problems accessing our room on arrival. It seems that the key system went down. We couldn't have no TV sport in our room. Since there is not a lot of restaurant choice around the area. Food is repetitive and very far above average, rather pathetic. we did expect some digestion troubles but not intoxication. My bet, this was normal since Breakfast is a huge disaster "flies farm". Lady on reception rude and unhelpful. Will not be returning and will certainly not recommend to anybody!!! The lady of the Hammam was however very friendly. All during our stay, we never succeed to get any answer while calling front desk or restaurant from our room. despite the fact they could not be busy considering the hotel was almost empty.

Absolutely STUNNING hotel! Everything from the start to the end was perfect and I can't recommend this hotel enough! From the view that makes you lose your speech every time to the beautiful rooms and suites, the entire hotel is fabulous... The service and the food are also of a very good quality.

The hotel has a wonderful location with stunning views of the lake and countryside. The architecture of the hotel is also attractive. Since the walkways are rather demanding because of the difference in height, the guests of golf carts are approached. That does not work really well and costs a lot of time. Despite golf carts there are long ways to go and the walkways are not really efficient. But all this is acceptable. Too bad the service is little friendly and little customer oriented. The waiters are hidden in the adjoining rooms and deal with your smartphones, the reception is little personal and the housekeeping permanents close the doors in the whole complex very very loud, which makes a stay in the room or on the balcony during the room maintenance very hard. Our complaint about the lack of TV reception was not solved in the four days of our stay. Really annoying. The employees give a lot of effort to explain why the technique and electricity in the mountains do not always work, rather than to solve the problem seriously. Also the supply of the minibar and the care products was difficult, certainly also because of the mountain situation, I suppose :-(. Since the hotel calls very high prices and everything in the hotel is very expensive, we felt the service was very disappointing and the self-understanding not appropriate. Tip: There are some nice inns and restaurants around the lake. Since there are the food much better and especially at favorable prices, as in the hotel to the exorbitanten expensive international standard kitchen. Conclusion: Absolutely no recommendation for the Widian Suites and Spa.

We spent three nights here before heading into the madness of Marrakesh! The transfer up from Marrakesh is a little painful, taking some 3.5 hours along some very scary roads. The location of the hotel is, as has been said before, quite stunning. The rooms were clean and well equipped with huge beds etc. we stayed in room 101 which had a small outside space with some seating. The service was not the best I have ever experienced, I guess some of that was down to language issues. The staff were very friendly, accommodating and keen to assist where they could. The food was fine we ate some good well prepared food, not Michelin starred quality but what would you expect in somewhere so remote. My only criticism was the limited and unchanging menu, eating from the same menu every day for 3 days proved a little tedious especially when some items were not available. There is little to do around the hotel and the low water level of the lake during our stay further reduced this. The hotel itself is very quiet, we were often the only people in the bar! A good hotel for a get away from everything trip, don't expect too much from the food and enjoy the friendly service.

My wife and I stayed there for one night on Apr, 30. The location is amazing, for sure but the level of service offered are way beyond the standards for a 5 star hotel. The price though is a 5 star one... We had diner on sunday evening and had an horrible time. The lobby was full of people talking loud and children running everywhere around the tables. The food was average and these same children taking it with theirs hands. We had a chat with the manager who did not even care offering another table for us or a discount. Never again.