Communication with the reception was extremely disappointing, particularly with a staff member present during my stay. I was surprised by the lack of professionalism — phone calls were answered vaguel...

afficher plus

We booked a room with a double sofa bed, but were given a small room, single sofa with a poorly functioning AC. The room was very hot, and there was no housekeeping available to assist us. The recepti...

afficher plus

Beds and pillows sub standard. One pillow only allowed. The entire hotel seems to be operating on a low standard. Front staff unfriendly. Would not recommend. Definitely not value for money. Look else...

afficher plus

I stayed at Novotel Hivernage from 25th to 29th April 2025, and sadly, the experience did not live up to the expectations one might have of a four-star hotel under the ACCOR brand. The hotel’s locati...

afficher plus

This was our first time in Morocco, and we chose Marrakech. We booked in Novotel as it was ideally located, close to all the action, i give 10/10 for location. The service was excellent (10/10) , I wo...

afficher plus