Wonderful experience! Great room, service, etc. Cannot say enough great things about our staycation!!Comentário de M. Allyn , Estados Unidos the 25/06/2016
"Hotel de golfe. Otimo para familia"
Bom quarto, hotel amplo, muito bem cuidado, apesar de antigo. Bom para criancas e muito proximo ao Shopping Biltmore Fashion. Estacionamento coberto. Unico ponto negativo em minha estadia foi ver uma gaiola grande com passaros ao lado do Concierge !
Fiquei neste hotel há vários anos, em uma viagem de negócios. Excelente! Quarto espaçoso, bem decorado e restaurante muito bom, apesar de caro. Legal que em frente havia um grande shopping, o que facilitou a estadia. Valeu!
Hotel fantastico mas velho. Preciso de uma boa reforma nos quartos e lobby. As areas de lazer e a propriedade sao incriveis, o servico eh de um hilton padrao. Nao entendi a taxa de resort cobrada na epoca, me pareceu um tanto exagerado.
Excelente hotel, apesar da idade é espaçoso quer na áreas comuns quer nos quartos, vários serviços disponíveis, piscina, aquapark, golf. Bastante bom para a realização de eventos e devido as suas dimensões é capaz de albergar simultaneamente quem queira ferias familiares com sossego, sem causar QQ distúrbio. Distante de pontos de interesse recomenda-se viatura para deslocações, o parque de estacionamento tem sempre espaço. Vários restaurantes que abrangem varios tipos de culinária.
"Beautiful on the outside, and inside...but BEWARE of "MISSING items"!"
So, there are several reasons I have to give this a "2" rating....while this hotel is absolutely gorgeous and historical, we had high expectations!...those were let down as our trip (just one night) progressed. (A)....if you are trying to find self parking....good luck! instructions are NOT clear, and we still have no idea where self parking is, we ended up using Valet parking to save our sanity! (B) Bar doesn't open until late afternoon....bummer if you want to sit out on the patio and enjoy the view. (C) Grab and Go food was NOT good at all, I've had better breakfast from a fast food restaurant, this doesn't seem to be very fitting for the historical AZ Biltmore! (D) We entered our room, overall we were pleased....however when we opened the refrigerator cabinet there was a leftover pizza left from a guest( who knows when').....(E) we were never able to connect to Wi-Fi....(F) Completely IRONIC that housekeeping left a pizza behind....but when I forgot about a set of clothing that I had in a drawer, that seemed to get cleaned up AMAZINGLY fast! Let me explain this....as I said, I left items in a drawer and we hurried out to the pool (around 10am)...then my husband went back to our room to check out at 11am (and put our luggage in storage to finish pool time)...around 12:30pm I realized I forgot items left in dresser drawer!...my husband went back to the room (our key still worked)....and the room had been cleaned....but of course, ALL of my "left behind" clothes were all GONE!!! Obviously housekeeping didn't bother to turn these items in to lost and found. I called the Biltmore (Security Dept) several times over the next 2 days and was finally advised to file a claim with their ins. co. I was just advised that my claim was denied as I can't prove that the items were on property. Additionally, I sent an email to AZ Biltmore, and to this day, NOBODY has called (you would think that Management would at least have replied back to my email) from AZ Biltmore. I'm VERY disappointed in this incident! When you go to such an "upscale" resort, you are lead to expect that all aspects would be upscale (not the case). Sure, I have some responsibility on not checking all of the drawers in our room, and now I know that apparently I need to take a photo of all clothes and items that I take to a hotel to prove that they existed. BEWARE to all guests to keep your possessions tight, and locked up!
Cartões de crédito aceites pelo hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 14:00, Check-out: 12:00