"Excellent hotel let down by the restaurant "
Stayed one night on business. This is a seriously good hotel. The check-in is easy, the room was excellent. I ate in the restaurant in the evening, an experience that was under-whelming (separate review for the Hawthorns restaurant), but the hotel loses one mark for the dreadful breakfast set-up. A slow moving queue of 7 ahead of me waiting to be seated at 7.15am. Clearly not enough staff. The buffet breakfast had very good quality ingredients..... but they were too cold. Then they ran out of water hot enough for tea and coffee. In short, it’s a great place to stay but the restaurant let’s it down badly.
"Lovely hotel - would definitely return "
Crown plaza Newcastle. Behind station and few mins walk to bars restaurants etc. 15 m walk to town or waterfront. Great check in, and lovely staff throughout the whole hotel. Nice comfy room with good shower, bath, linens. Towels etc. Good room safe. Lounge pretty good for beers and wine. Snacks not great. Lounge gin bar great and bit too expensive. Overall very pleasant stay and would return.
"Stylish modern friendly and easy to find"
This was a one night business trip. Everything went off flawlessly. Check in was super fast. The fifth floor room was large, stylish and very comfortable. Bathroom was huge. Great walk in shower. Bed was great. Breakfast was a comprehensive buffet that was as expected. Good gin in the gin bar - and very good technical support for the presentation I gave to colleagues. The place has a spa and a pool - neither of which I had time to sample but I’d like to return for a leisure visit - it’s jut behind the railway station and perfect for exploring the city centre.
Good hotel conveniently located a few mins walk from the station and also to reslstaurants and shops. Nice rooms even I standard and a good selection of Gin from the hotel bar. Breakfast as expected and Wi-Fi very good.
"Exceptional old fashioned customer service and care in a fresh, clean modern setting"
What a fantastic hotel. One of the best I have stayed in for a long while. Very conveniently located a 7 or 8 minute walk from the station and with a car park nearby to cater for the majority of travellers. Walked in to a beautiful, spacious, clean and welcoming reception. Check in was busy so I went and helped set up a conference room for the next day until it went quieter. Presented at reception and the night manager checked me in. He could not have been more polite, engaging and pleasant. Gary walked past as I was requesting some fresh milk and immediately volunteered to take some up to my room. I am at this point suitably impressed. Then I get to my room and it is magnificent. A corner suite with very generous living quarters, a balcony, fabulous coffee machine, generous tea tray, fully stacked mini bar, beautiful bathroom with luxury travel toiletries and a fantastically comfortable bed. The pillow spray is amazing and I am still using the little complimentary one from my room and I've been home for several days. We had Lisa as our event manager and nothing, and I mean nothing was too much trouble for her throughout our event. The room was spacious, the LED screen for the presentation was crystal clear as was the hook up to the hotel system. Throughout the day tea and coffee and nibbles on 2 generously filled stands were available, and we even had smoothies in the afternoon. The stations were kept topped up and spotlessly clean all day. There was a beautiful relaxing area that overlooked the reception and the day just felt amazing. My only sorrow is that this hotel is not nearer because I would stay here, recommend it highly, and have all my events here if I could. This hotel stands out from a very crowded market space with its 5 star customer service, golden 'can do' attitude of every member of staff I came across and the beautiful hotel they are running. They should be very proud of how they make their guests feel. I would come back in a heartbeat.
Cartões de crédito aceites pelo hotel: American Express - Visa - MasterCard - Diners Club - Discover
Check-in: 14:00, Check-out: 11:00