RADISSON BLU BADISCHER HOF HOTEL

No geral merece as 4 estrelas, quartos pequenos mas muito confortável e acolhedor, bom isolamento acústico para o exterior, o hotel foi renovado mas tiveram o cuidado de preservar a arquitetura, os acabamentos de boa qualidade à primeira vista. Tem estacionamento subterrâneo.

Não fomos bem atendidos pelos recepcionistas do hotel. Pessoal não nos deu muita atenção e em alguns momentos foram até irônicos. Não faziam questão de nos dar informações e nem sugestões de restaurantes e pontos de interesse. O quarto era ok, mais nada demais. Não tivemos uma experiência muito agradável. A localização era boa, próximo aos principais pontos turísticos e centrinho.

As fotos do local estão desatualizadas e enganam muito. O pessoal da recepção não é educado e não existe local para colocar a mala caso deseje fazer o checkout e dar mais uma volta pela cidade. A localização é boa, único ponto positivo.

We had a pleasnt time . Me and my family enjoyed every second . We look forward to come back. The hotel had an amazing and kind staff .The hotel is in a very nice location it was in the center , so it was close to everything. The hotel has big rooms. They have excellent breakfast and dinner. The spa was very clean and relaxing. on top it was open until 20:00.

An awful experience at the Radisson Blu Badischer Hof: • Air conditioner malfunction caused a freezing room (16C) to become beastly hot in the middle of the night. Controls did not work. • Technician unable to fix the A/C (after an hour’s wait). This put us in line for a new room. • Unbelievably rude and aggressive receptionist – Muhammed [--] – preferred to argue, vent frustrations, and flaunt his immaturity and anger rather than find us a replacement room. • Three hours of juvenile theatrics – starring Muhammed [--] – resulted in a wasted day in Baden Baden. Theatrics included Mr. [--], a grown man, lunging twice over the receptionist counter in a failed attempt to grab my room key from my hand. (What was that all about') • Replacement room was tiny with no dresser, no closet, no door to the bathroom, no sheets, but it did have a hotel laundry bag with dirty clothes for cleaning from a previous guest. • No apologies from the hotel, no expressions of regret, offers of compensations for the experience or the waste of a day dealing with the rudest hotel employee we have ever encountered. We did speak with some other employees of the hotel and they confirmed that this reception, Muhammed [--], is always this way and the hotel does not do anything to change it. Your money is too precious to waste at the Radisson Blu Badischer Hof. As long as they employ people like Muhammed [--], stay far away.