SAVOIA HOTEL RIMINI

Fine location close to the beach, standard clean rooms, high service. Unfortunately the indoor swimmingpool was closed because of problems, but we have been looking forward to use the wellness area. The beach area they have an agreement with, has a very nice staff and we enjoyed to sit in their bar.

We are a family of three – 2 adults and our 3 years old daughter – living in Norway. We booked a 5 days stay at Savoia in the beginning of July - as we arrived the hotel app. 12.30 in the night – we had informed the hotel in advance for our late check in. We were met by the reception by very nice and friendly personnel - the whole check in process took max 10 min. There was a small issue with the room - not meeting exactly our requirements – so 10 min after that we went back to the reception and asked politely if they can give us another room. Our request was met very professionally and with understanding - 10 min after that we received a new room which was perfect for us. Who has travelled a lot knows that such kind of kind behaviour by a reception staff at 01.00 a clock in the night - is not guaranteed in every hotel – so we received an excellent first impression of the hotel. At arrival in the room there was a small sand-play-set present from the hotel to our daughter – very nice feeling. We stayed in a deluxe room with 2 double beds with a sea view. The room was big enough for us, with balcony with a table and 2 chairs – facing the sea, with all the normal facilities you can expect – TV, mini fridge, Safe etc. The whole beach area and sea is directly seen from the balcony - the beach is 50 m from the hotel – just crossing a small street – and you are on the sand. The feeling to wake up in the morning and the first ting to see from the bed is the sea and the entire beach with umbrellas – this feeling is amazing. Bathroom was OK, cleaned every day, with many different towels, soaps, showers etc – changed and filled up every day. Internet was OK – streaming from YouTube without problems. (N.B. The Wi-Fi is not encrypted) What we experienced already from the first day – was the total lack of the usual irritating “Room Cleaning” noise early inn the morning - vacuum cleaners etc. - there were no attempts from cleaning personnel to break into your room and clean it at 08.00 - as we have experienced in many other hotels. I don’t know how they managed that – but they cleaned the room every day without any disturbance for us – adjusting to our schedule. This is one the few hotels which really understands that people are here to get a vacation and to rest. Our stay was B&B – so we have tried only the breakfast in the hotel – normal one, tasty, with a lot of different sweeties and fruits. The restaurant staff during the breakfast was very kind and polite – especially waitresses. However they were two men waiters as an exception – have no names – remember they were taller than the others – who were a kind of arrogant. We are not sure if they were a permanent restaurant staff or they just helped in the morning – but they had totally wrong impression on which end of the value chain “Customer – Service provider” they were – especially in a 4 star hotel. Simple questions like “Can I have a cappuccino” or “Can I have a tray so I can take a breakfast to our room” – were met in a way like you are asking a Queen in a Palace to serve you personally a dinner – so heavy and inappropriate these tasks were for them. The restaurant in the hotel was very good – we have tried it several times - perfect food quality and kind staff – we could see many people from the whole resort waiting for a table in the evening. The first 2 days the weather was windy - 29, 30 June - so we had the possibility to test the inner pool of the hotel (included in our room price). This swimming pool actually saved these 2 days for us and our daughter. The water was warm – one of the best temperatures for an inner pool we have experienced – very suitable for small children - and our daughter was really happy there. Very nice and friendly staff at the SPA reception also. After 4 days of stay (2 windy days), combined with the perfect stay in the hotel itself - we decided to extend our stay with 3 more days – and we asked the hotel if they can arrange it for us – with the requirement to keep our current room – we liked it very much. The people in the reception were very nice and helpful – they arranged everything for us in 30 min – nevertheless there were many guests already in the hotel. But this was not enough for us – and after these three extension days were over – and we felt the whole time like in paradise – we decided to extend our stay with 4 more days – challenging the hotel once more in the last minute. Guess what – we received a lot of smiles and kindness from the reception - and got even a better room – because it was not possible to keep the existing one. So – as a result – instead of 5 days – we ended with a total stay of 12 days – and the main reason for this was the hotel. It is not strange that many of the guests we talked on the beach were returning guests – choosing this hotel every year for their summer vacation. With the exception of the 2 mentioned guys in the restaurant – all other personnel in the hotel was like hired with a special tests – polite, professional, kind and friendly. We would like especially to mention one of them – who was just amazing – his name is Fabio. He is a real treasure and one of the best hotel representatives we have ever met. Anything you can need – from map guidance into resort to prolonging a stay in last minute – everything handled in a best possible way. You can really feel in his eyes that you are important – as a guest an as a person - and he is taking your needs as his own needs and try to help you. Another person we would like to mention is Marina from the cleaning team – always smiling and kind, always helpful - delivering one of the best services we have experienced. Many things – from the promotional movie in the lifts, made in a very funny and energizing way, the small gifts for children, combined with the kindness and professionalism of the people working there – gives an impression that somebody focuses in this hotel all the time to deliver a special hospitality and warm feeling - so all the guests can feel as VIP customers. As a summary: Perfect hotel for families with children, amazing and kind people, excellent service, nice resort - will definitely come back next year.

The hotel has definately seen better days. The rooms are ok but far from fresh. The crew is friendly and the hotel is positioned well at the beach and walking distance to the old part of town wich is well worth a visit. Breakfast was poor and when fruit was finished at 0900 in the morning it was replaced with watermelon only, poor selection of serial adds. The gym did not exist or only bikes not what I call a gym.

The hotel has very good location, sea side and across the beach. Rooms are okay, nothing more, breakfast variety is good, cleanliness on the high level. Hotel has own garage bellow (not free). One of the better hotels in Rimini. Recommended

We booked an upgraded room to celebrate our engagement! Their pool and spa looked great! When we checked in there was no mention that they were both closed, so later when we went exploring looking for them, they were closed. They said they were doing pipe work so they were both closed. Everytime we went to the desk she seemed annoyed to talk to us, but other guests (not Americans) she seemed overly happy and welcoming. When we asked about other spas in the area so vaguely told us about another and gave us a short answer. When we went down the street to I-Hotel to see about their spa, their concierge was amazing and we were not even customers. He gave us a tour, tried booking us appointments himself and when that didn't workout he actually offered to call another spa for us. Once back to our hotel, we tried to take a bath....our water was brown and got no help regarding the issue.