THE WESTIN MAURITIUS TURTLE BAY RESORT AND SPA

um espetaculo de hotel.... tudo perfeito.... atendimento unico, areas de lazer perfeitas, restaurantes de otima qualidade, em frente a praia, piscinas sao um atracao a parte , o hotel possui umas 3 uma mais bonita q a outra.... recomendooo

We have just arrived back from a 10 day holiday at The Westin Turtle Bay. The whole stay was fantastic, the staff are so dedicated and go out of their way to make your holiday extra special. Upon arrival we received an upgrade to a Junior suite which had fantastic views over the pool and the ocean. We were on an All Inclusive package, never experienced any problems regarding what is and is not included. It is quite clearly explained in all of the menus etc etc. Food was excellent at all of the restaurants in the Hotel. Special mention to the following for making our stay so special....AJAY who runs the operation in Seasonal Tastes, always had a smile when we arrived for dinner. KEVIN, Mauritian Basketball player who takes care of the guests around the pool and beach area, thank you for the wonderful cocktails. SIMLA & DIDIER, who provided excellent housekeeping service . We are already planning on coming back, Thank You Westin Turtle Bay for the best holiday ever.

I stayed here with my boyfriend for almost 2 weeks during the end of August 2017. On a first impression the place seemed amazing. The whole resort is very pretty, the location is very good, the beach is not perfect but we knew this and the view was still very nice. However every day something new would happen that took this hotel from a 5 star review to a 3 star. Concierge: We contacted the hotel with some days in advance to book some services, spa, special dinner, etc. Only a few of them were confirmed. At the spa they had no idea of this reservation (even when I got a confirmation via email) so we had to book everything again. Restaurants: We were never able to try the Fusion restaurant because every time we were there, at least 3 dishes from the menu were not available (3 main courses out of 7). The mistakes in all the other restaurants (except the Indian) were in the end to laugh at. Every lunch was a gamble... the chances of us getting what we ordered were 50-50. Lost waiters, wrong orders, slow service, etc. Breakfast was average. There were a lot of options, but around 80% of the food was curry, fried things, spicy rice and things that I do not want to have for breakfast. The fruit options were very limited, only white flour bread available (that was always very hard), maybe or or two cheeses, and the jams were always filled with bugs. There is someone that can make you an omelet or an egg, but they have no idea how to make a poached egg and will give you a hard boiled one. It always took forever to get a coffee, and most of the times we had to ask for it 2 or 3 times. Room: We booked a Banyan Suite because of its description of being very spacious and with direct access to the beach but in the end it's just an oversized regular room. There is nothing special to it, and it's definitely not worth the price. We had to relocate after a couple of days because there was a horrible smell filling out the room during the night and also the first room was not in front of the beach. Activities: We wanted to book Tennis lessons but they mixed things up every time, left us waiting at the court or they told us that we booked a different day, when we knew we didn't. In the end we contacted the coach ourselves. At the boat house, they are not very organised and they forgot that we asked for a dolphin trip. Spa: this was the only highlight for me. Massages and treatments were very good, specially with Pretti, she was the best. Pool and beach: If you are looking for a white soft sand beach, this is not it. You can barely go in the ocean because it's full of rocks. The pools are nice but we only stayed in the adult pool, since the other one was full of kids. Service in the pool was very sporadic. Prices: The restaurants are extremely overpriced. Of course they can do this because there is absolutely nowhere to go unless you take a taxi for 20mins or more, so they charge you whatever they want for regular food. We rented a car and drove to Grand Bay and had amazing lunches and dinners in very nice restaurants for 30% of the price of the food at the resort. All in all, I think this place has the potential to be great. It's a beautiful place with friendly people, but they need to be trained properly, constantly guided and supervised. For a country where the official language is English, I was surprised that no one really speaks it properly. The lack of communication within the staff is unbelievable and the only thing they can excel at, is apologising. The prices can be compared to a luxury hotel but this hotel falls short. I would not recommend this place at all. I'm an SPG member and I will stick with the Luxury Collection Resorts, that have never disappointed me.

We have just returned from a week at The Westin and loved every minute of it. We travelled as a young couple. We were treated like royalty the whole time we were there. From the minute we turned up, the staff were very attentive. We were given a welcome cocktail and the check in process was just perfect. Just what you need after a long journey. I have to say a special thank you to Kevin. He looked after us around the pool area and really made our holiday. He remembered the exact drinks we liked and my cocktails were fancier each time he brought one out. You didn't even need to ask, he would have them ready for you as soon as you had finished your first. He really is so great at him job and we appreciate how well he looked after us. Kangan was our favourite hotel. The curry was amazing and again the staff were great. I would advise to book these a couple if days in advance as we struggled to get availability on some nights. Weekends tend to get fully booked. Our room was beautiful and the room service was great. They knew it was our anniversary and delivered a cake to our room and decorated the room which was a lovely touch. We really could not have asked for any more, the staff and the grounds are just everything you could ask for. I will definitely be returning.

We have just spent a week at the Westin Turtle Bay and we will definitely return. The first impression on arrival is the stunning layout of the hotel which makes the most of the fabulous sea view and the bay. The decor and the architecture is every bit as impressive as depicted in the website. We received a welcome drink and we were quickly checked in by Grace and given an upgrade to an Ocean VIew Suite which was very clean, spacious and simply beautiful with a lovely view from the large balcony. The room was spotlessly clean and the bed very comfortable. The food is excellent, with a varied menu and a number of restaurants as an alternative to the evening buffet. The breakfast buffet is excellent, fresh juices and smoothies and freshly cooked options. The drinks menu is extensive and the cocktails are delicious, especially the martinis and a large selection are available on the all inclusive package. The open plan lounge area called The Retreat is very spacious and relaxing, I loved sitting in this area in the evening. The staff are without exception friendly, helpful and courteous and nothing is too much trouble. The pool areas are very peaceful and relaxing and the views of the ocean from the bar Mystique are beautiful. The poolside service is excellent, the staff (sorry I don't know any names) were very friendly and attentive. The Spa is fantastic, I had two treatments and I would highly recommend the warm oil scalp massage, very relaxing. My husband said the gym was pretty good too. We had a fabulous time at the Westin and I would highly recommend this hotel. I would also recommend that people take the all inclusive package. The hotel is not remote but there are no restaurants/ facilities in the vicinity and the all inclusive package will probably be cheaper and the package includes a wide variety of drinks and cocktails. I think the Westin also represents excellent value for money in comparison with some other hotels on this stretch of coast. We had a lovely relaxing holiday and it was worth every penny.