dos viajantes TripAdvisor recomendam este hotel
um espetaculo de hotel.... tudo perfeito.... atendimento unico, areas de lazer perfeitas, restaurantes de otima qualidade, em frente a praia, piscinas sao um atracao a parte , o hotel possui umas 3 uma mais bonita q a outra.... recomendooo
"Family Holiday in Westin Turtle Bay"
Good Things First. Great Room; lovely View of the sea; a very comfortable bed; superb bathtub. Friendly Staff. Two staff members in particular need mention. Mystique manager Kavi - we are vegetarians and he helped us have a wonderful vegetarian Dinner Executive Chef - Kiran Ramkalawon - when we mentioned our need for indian vegetarian breakfast, he ensured that we had a wonderful indian vegetarian breakfast Now the problems. For a new hotel, the equipment is faulty. the shower knob in the bathroom came off in my hand the cord less phone near the bed did not work. the service staff informed us that it was being charged. actually it was being charged for the five days we were here and couldn't be used the staff of the infirmary were extremely rude. we wanted a band aid and were told that only two band aids would be given. for somebody with multiple bruises, it was an issue. finally for the two rooms we had, we got four band aids but the attitude was one of indifference.
Stunning hotel food amazing great restaurants to choose from all inclusive good. Beautifully oppointed rooms make sure you get one of the rooms that goes out to the beach/sea. Very relaxing time the only down side is you cannot swim on the sea however there are 2 pools which are lovely and I would recommend a car to make it easier to visit he rest of the island driving over there is easy.
"A lot of service issues, which they did try very hard to rectify"
I have to echo the review below of julest230. Some of the staff are superb, but there are a lot of service issues. Senior management did try hard to make it up to us, but we could see every day that there were other guests with frustrations. It's not what you expect for a honeymoon in a 5* hotel at c.£310 a night. My main issue with this hotel is that so many guests were frustrated, and it seemed you had to complain to receive the service that you should have been given in the first place. We probably got off to a bad start - our "beachfront" deluxe room actually looked out onto grass and the pool, and would be better sold as such with the upside of a partial sea view, rather than trying to sell it as a beachfront room and causing disappointment. After the first night and a complaint, we were moved to an actual beachfront room which was good. The service in the restaurants was very hit and miss. Service at Mystique was the worst - it took ages to get food and drinks, and some tables were served completely the wrong meals. The Beach Grill was also hit and miss - generally faster, but our orders were wrong on multiple occasions. The food at Fusion was superb, but expensive. The food at Kangan was excellent, but again the service was very slow even when there was only a handful of guests dining. The main frustration with the restaurants was the frequent "special" or "theme" nights. Basically these meant that if you wanted to dine at that restaurant, there was a large supplement to pay on top of the "all inclusive" package, which put us off multiple times. Over our 12 night stay here, we spent about an additional £500-£600 on food. It's certainly not a true all inclusive - so budget and be ready to pay supplements on your dining. With all the issues, the more senior staff did try hard to rectify. Azagen and Jeremie were particularly friendly and helpful, and the managers Daven and Tristan did try to address the problems. They gave us various freebies to try to make up for the shortfalls, which were lovely gestures. When we did day trips from the hotel, the hotel taxi was a Mercedes E Class, which is worth paying the extra for to get decent aircon. The upsides of the hotel are that the watersports are all included (even the waterskiing, snorkeling trip etc.), there is an adults only pool (which remained adults only for the most part) and the food at Fusion and Kangan is good (but expensive). On balance, the service here seriously needs to improve, and we would not stay at this hotel again with so much choice in Mauritius.
The Westin Resort in Mauritius is just superb. Beautiful landscape, pleasant and elegant interiors, great food and friendly and courteous staff. Mauritius is naturally beautiful and Westin Resorts has added beauty to it. It should be on your bucket list.
Cartões de crédito aceites pelo hotel: Visa - MasterCard
Check-in: 14:00, Check-out: 12:00