U PATTAYA Luxe

The hotel and accommodation is great. Staff is friendly but not intrusive. They are nice with children. Could be better with kids club or a playground. The restaurant on site has good western food. You can download the eatigo website to get some discount. Ps. For a clear sea view, you should request a high floor

Well we have stayed at U hotels before , this is why we went to U Pattaya. We booked a sea view room . It was a shame we did not get a full sea view we were very disappointed . When sitting on the day bed you can not see the sea at all, because of the wooden rail, where the top floor of the hotel as glass.The design of the hotel is shabby chic , but is more shabby than chic now as you can see by some of the photos.I work in Thailand so when I go to hotels I eat western food to make a change , but I found there was not much on the meal like other U hotels, and when you got the food it was not cooked that good, and the breakfast was undercooked like grilled potato still hard and sausages did not look cooked please grill to give some color to them.We went to the spa which was very good and the staff in there very friendly.The front reception staff were excellent very friendly so I will say thank you to them.

Positives. The staff are very friendly and endeavour to help. The bed is extremely comfortable. The policy of asking which soap and pillows you require is excellent until you get one bar of soap even though I like additional soap in the shower rather than the complimentary gels. I get fed up having to ask for additional soap, bath towels etc in a 5* hotel. The rooms and hotel generally are very clean. The buffet breakfast is good, equalling much larger hotels. General. The design is shabby chic with distressed or reclaimed wood, far from a modern design, individual taste, perhaps a designers dream but totally impractical. Negatives. The rooms are 'designed' if one is able to use that word with an extremely poor layout with absolutely no thought given to practical usage. The lighting generally is poor, the bathroom mirror is not above a basin so useless for shaving. I scalded my hand on the hot water, there is no maximum temperature control which is extremely dangerous especially to children. The bedroom seating is on a lower area with the seat facing the patio. The TV is on a side wall so don't expect to watch it without a cricked neck. The hotel was advised by email that my partner and I were arriving separately, she was not believed when she arrived later than me. Despite having booked well in advance I was allocated a room with the remarks we can move you tomorrow, effectively acknowledging the room was poor - yes it was on a lower floor, dark and unwelcoming. The restaurant has a superb menu with 5* prices to match that of a fine dining experience in a major city. Unfortunately the ambience doesn't match the menu and the staff are not trained in working in such an establishment. The staff are very friendly but obviously lack even basic training in working in such an environment other than what appears to be the buffet breakfast standard. I note that the GM responds to every TripAdvisor report - perhaps cruelly I'd suggest more attention be paid to staff training and random visits to see what his happening in the hotel. Would I return - NO - as the prices are not commensurate with the quality.

Perfect for family with kids . Swimming pool with beach view , Jacuci in room . Service drinks in room . Breakfast is very wonderful . Buy one get one for for evening drink by the pool . Check in service is fast .

This was our second stayed in U Pattaya this year ,Room 406 was nice with our own pool access. The main pool by the beach has fantastic view of the sea. Great sunset experience while you sit on pool hammock.