2.5, hardy existent mainly incompetent front facing staff , little training of communication or treatment of elite hotel group members but most importantly the room is not worthy of even 4 star. Old...
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Tim LSouth Yarra, Australia Jun 2025
Tired Fairmont Santa Monica
If you're looking for luxury, look elsewhere. This is a 4 star hotel at most, with little to no front facing service staff
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christophertO8366JSJun 2025
Excellent Staff.
The housekeeping (Patricia) and bell staff were excellent.
Had 3 groups and elder care issues.
Thank you Patrica, Johan, Miguel, Sandra and Ariel.
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kathykrulandNew York City, New York Jun 2025
Dennis the Valet
Dennis the valet was beyond exceptional
Professional and engaging!
Made our stay extra special
I pulled up he ran to help me told me don’t rush I can get my mom, 87 years old, checked in and settled...
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Phant FJun 2025
Beware of extra charges for valet parking and resort fees
We would not stay here again. They charged $70 per day for valet parking, there was no self park option available, there was also extra resort fees. We ended up paying over £400 in extra costs for a 4...
Not quite luxury accom
2.5, hardy existent mainly incompetent front facing staff , little training of communication or treatment of elite hotel group members but most importantly the room is not worthy of even 4 star. Old...
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