chrissnape2015Reading, Berkshire, England Mar 2026
Poor service protocol
We visited the Rooftop bar for drinks. Barmaid took our order, beer for me and spicy margarita for my wife…she said she would bring the marg over..She then proceeded to serve 5 or 6 other people who w...
afficher plus
S
StephenJDAFeb 2026
Bad Breakfast experience: How long to cook a soft boiled egg?
I was the only person in the restaurant on Monday morning, ordered coffee and eggs+
Coffee arrived OK, 20 minutes later I asked where my breakfast was, and waiter went to kitchen, returned empty hand...
afficher plus
K
katarinab885Adelaide, Greater Adelaide, South Australia Jul 2025
Average room, terrible customer service and poor event management.
In short, we stayed three nights, had one business event. The events team and reception are on two different planets, the hotel is average at best and the customer service was reluctant and stingy.
...
afficher plus
V
Vacation39097459698Jul 2025
Best hotel ever
Once again TOCH has done it right, and i would say superb with the changes ever since i stay there 7months ago.
Personal touches such as the memory book that allowed us to write a piece of our thought...
Poor service protocol
We visited the Rooftop bar for drinks. Barmaid took our order, beer for me and spicy margarita for my wife…she said she would bring the marg over..She then proceeded to serve 5 or 6 other people who w...
afficher plus