HOTEL SANCTUM SOHO Luxe

The worst experience I have ever had with service. After booking a brunch party for a big birthday, for a group of +15 people, the entire event was 'shambles' as one guest highlighted. Despite pre-ordering the food and paying over £600 in advance, the orders were wrong and the organiser (Tatum I believe) tried to shove the email printout in my face to show that they were 'right' in this situation which was completely unprofessional. My friends and I had to repeatedly tell her the correct orders (3 dishes) over 4 times, and then when we tried to get attention to top up our glasses for 'unlimited' prosecco we were being ignored. The event was advertised as a party with rotating DJs, however when I arrived to an empty restaurant there was simply old music in the background and no atmosphere whatsoever. Finally the MANAGER did not even look at me when I expressed the day was a complete disaster. He promised that our area pre-booked on the roof terrace had been arranged. After arriving on the roof terrace nothing had been set up and the manager walked away from me whilst I was talking. He clearly should never be hired into the service business given a lack of maturity, aptitude for client service and basic mannerism. I do not who would be OK with such a terrible service, unprofessional staff, lack of mannerism and wrong orders. I have not heard from the hotel since and each of my guest (of 15) were completely disgusted at such behaviour. From lying about the initial event, wrong food orders, unprofessional mannerism and no effort to rectify the situation - I think one can rethink spending any money at Sanctum. DO NOT stay here or visit the restaurant as London has much more to offer. The management require a course on basic courtesy and how to handle customer situations, whilst the hotel itself is not up to scratch.

I'd stay here again in a heart beat. It's an older building that's received a complete face lift. Yes, the floors may creak a bit, rooms are small and the lift is slow but it's Europe! It reminds me of a W Hotel's stylishness, a little rock, a little zen, lots of glamour. Black wall paper, velvet, leather, chrome, skulls, crystals. I got a great deal on Jetsetter for $200 a night, woot woot! My room faced out back, looking at a modern office building. Not the best view but quiet. The bathroom was a good size, with a free rainfall shower head in one corner. Since there was no shower door or curtain, water pretty much gets all over the floor but they do provide slippers to use so you don't get your feet wet after. Be sure to check out the roof top bar. Drinks are pricey at $18 but delicious. Small bites are served too. Location can't be beat. Less than 10 minute walk to Picadilly or Oxford Circus stations. Lots of restaurants, pubs and shopping nearby. Definitely more of a trendy/posh neighborhood. Breakfast was also great. It's a buffet for about $12 or you can order a la carte. They even toasted me some gluten-free bread and cooked me some oatmeal to order. They have several gluten-free vegan cereals to chose from as well as fresh fruit and almond or soy milk. The coconut chia muesli they buy from Whole Foods is tha bomb. I went back for three refills. American coffee is also fantastic. Restaurant was also peaceful and quiet. Nothing worse than those hectic overcrowded hotel breakfast buffets, ugh! You will leave this one in a zen state.

The only reason we found this place was because they had a stall out on regent street at the Regent Street Summer Fest. We had already had a heavy brunch before strolling on this street and none of the food options could entice us to eat anymore but the offer of free cocktails from Karma Sanctum Soho was worth trying. We filled out the form and were told that we would have to walk up to their hotel bar on the next street to have our cocktails. The street the hotel is on is just parallel to regent Street, but an extremely quiet one. The bar was just at the entry. The hotel had a slightly run down feel to it and it looked like most of the customers who had come in, were there to redeem their free cocktails. 2 cocktails & 2 mocktails were on the menu that we could redeem from. I requested the blackberry with egg white one and my cousin asked for the mojito. I loved my drink, but she found hers too sour. The experience didn't induce us to buy anymore drinks. She used the washroom and said it was very fancy, I found the food theme photo shoot on the bar walls interesting, but I don't see myself going back.

We stayed here four nights as we started our month in Europe and decided to return for two more days at the end of our trip. Best thing about this small hotel is the location. A quick walk to the Piccadilly underground station, close also to Old Compton street and also close to the Red Lion pub which is a great locals pub. Staff was fantastic and don't be afraid to try what they call a "Crash Pad". It is a bit small but has everything you need. Oh... one thing that is worthy of note is that the rooms have great heat and A/C which is rare in Europe. Only issue we had was going to the roof top bar. Twice while we were there it was closed for a private party.

This is a boutique hotel in Soho, very well positioned. The room was small and quirky, huge mirror propped up against the wall and a mirrored headboard on the bed. Our "view" was the air conditioning units but there was triple glazing so it was quiet. No tea and coffee making facilities in the room which is surprising for a hotel of this calibre. There was one bath robe, even though the room was booked for 2. The room was dark and the lighting was not good, not easy to do your make up. There was no extractor fan in the bathroom which resulted in quite a lot of condensation. However the bed was very comfortable and we had a good nights sleep. I wouldn't recommend staying here if you want a traditional hotel but if you like the unusual its OK. It was expensive, the drinks were exorbitant and although we had booked bed and breakfast, the breakfast was continental and not particularly good. We also had to wait 10 minutes or so and then remind the waiter before we had our tea. If we had wanted a cooked breakfast we would have had to pay extra. The continental breakfast (if we had to pay for it) was £30 and a service charge of 12.5% added, not good value in my opinion for a few pieces of cold meat, a sad looking cheese board, a few dry looking pastries, some cereal (although there was no milk) and yoghurt.